🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?...CHAPTERS0:00 Introduction1:52 The personal and emotional of insurance6:28 Emotional Intelligence8:56 Personal Growth13:17 Customer Culture in Operational Companies20:52 Human Connection In Business22:57 1st Class Lounge27:53 Which is better? Established customer culture or greenfield?30:17 Contact info and closingI...