🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:45 Sarah's CX origin story6:46 Importance of Training in CX9:14 Challenges in CX Industry16:00 Community power improving Customer Experience23:33 1st Class Lounge30:59 Examples of doing CX right35:39 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅S...