The one with the hidden customer revenue - Anita Toth

The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

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🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?...CHAPTERS0:00 Introduction1:49 - Anita's Origin Story in CX4:21 - Addressing Cost-Cutting and Hidden Revenue6:54 - Impact of Cost-Cutting on Customer Experience8:35 - Tactical Ways to Access Hidden Revenue11:44 - Importance of Onboarding in Reducing Churn14:30 - Strategies for Effective Onboarding16:14 - 1st Class Lounge2...

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