🎤🎞️B2B is just different y’all. It’s not what you think “The one with yellow iron CX” with Lynn Daniel CEO at episode sponsor The Daniel Group in CX Passport Episode 184🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:06 Improving Dealer Network Experience with Customer Feedback4:55 The Role of Phone Surveys in Customer Experience8:00 Scalability and Digital Solutions9:35 Factors That Engage and Disengage Customers12:30 The Importance of Referral Activity15:00 Beyond Scores: Insigh...