The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188
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What's on your mind? Let CX Passport know...🎤🎞️Another new CX Passport country! “The one with the Guatemalan CX” with Enrique Saenz CEO & Founder of PercepcionesCX in CX Passport Episode 188🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:00 Enrique Saenz's Journey into Customer Experience10:00 Guatemala's Role in Latin American Economy and CX14:30 Physical Customer Experience and Multi-Sensory Tools17:00 Travel and Cultural Insights from Guatemala23:39 Enrique's Travel Experiences a...
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