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CX Pulse Podcast
Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect.
Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
Listen now
Ratings & Reviews
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5.0 stars from 7 ratings
Change is scary!
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“Indeed. But we need to embrace it. Great episode!”
Therese0728 via Apple Podcasts ·
United States of America ·
11/22/22
Very knowledgeable!
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“I love the content of Humans are Heroes episode :) Thank you!”
Yumi Yuan via Apple Podcasts ·
Philippines ·
11/22/22
Top-Notch!
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“This podcast is an excellent resource for leaders in Customer Experience. Looking forward to many more episodes to come!”
HistoryDude1492 via Apple Podcasts ·
United States of America ·
11/18/22
Recent Episodes
On this episode, Amelia welcomes Omer Minkara, VP and Principal Analyst of Aberdeen Strategy & Research, for an in-depth exploration of Customer Experience (CX) influenced by AI and other technological advancements. Omer shares insights from his latest comprehensive study on CX trends,...
Published 03/28/24
Published 03/28/24
On this episode, Amelia is joined by Dan Gingiss, Chief Experience Officer of The Experience Maker, LLC and Author of "The Experience Maker," to explore the transformative power of exceptional customer experience (CX) and the role of digital transformation in today's customer service.
Key...
Published 03/14/24
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