On this episode, Amelia welcomes Nate Brown, Senior Director of CX at Arise and Co-Founder of CX Accelerator. During this conversation, Nate and Amelia discuss: - Nate’s accidental journey into customer support. - The challenges faced by CX professionals today. - The art and the science of CX work. - The power of the voice-of-the-customer engine for driving customer experience. - How CX leaders can remove friction in the workplace to improve results. - The importance of a “team of one” mentality in leadership. - The direct benefit to the customer after eliminating internal friction. - Developing a mission-driven customer experience. - Social media marketing and how it creates your company identity. - What the future holds for CX professionals. This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. That’s nice.com. #CXO #CX #ContactCentre #CustomerService #CustomerExperience