How AI Accelerates Self-Service Success
Listen now
Description
On this episode, Amelia welcomes Mila D'Antonio, Principal Analyst at Omdia, a technology research and advisory group.
During this conversation, Mila and Amelia discuss:
- How businesses are overcoming CX challenges.
- Using AI to accelerate their self-service success.
- The significant advancement of digital maturity.
- Achieving sustained profitable growth by growing the customer experience.
- Recommendations for better CX bot interactions.
Resources mentioned:
Mila D'Antonio - Mila D'Antonio
Omdia - https://www.linkedin.com/company/omdia/
Omdia | Website - https://omdia.tech.informa.com/
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.
#CXO #CX #ContactCenter #CustomerService #CustomerExperience
More Episodes
On this episode, Amelia welcomes Omer Minkara, VP and Principal Analyst of Aberdeen Strategy & Research, for an in-depth exploration of Customer Experience (CX) influenced by AI and other technological advancements. Omer shares insights from his latest comprehensive study on CX trends,...
Published 03/28/24
Published 03/28/24
On this episode, Amelia is joined by Dan Gingiss, Chief Experience Officer of The Experience Maker, LLC and Author of "The Experience Maker," to explore the transformative power of exceptional customer experience (CX) and the role of digital transformation in today's customer service.
Key...
Published 03/14/24
Links
Genres
Artwork or description wrong?
Request an update »
Updates may take a few minutes.
Do you host a podcast?
Track your ranks and reviews from Spotify, Apple Podcasts and more.
See hourly chart positions and more than 30 days of history.
Get Chartable Analytics »
See hourly chart positions and more than 30 days of history.
