Key CX Areas Where Companies Should Be Investing
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Description
On this episode, Amelia welcomes Maribel Lopez, Founder and Principal Analyst at Lopez Research. This is Maribel’s third appearance on the show. During this conversation, Maribel and Amelia discuss:
- The key areas CX companies should be investing in this year.
- The challenges organizations face when it comes to creating opportunities in the CX world.
- Meeting customers where they want to be met.
- The importance of expanding into all available channels.
- Investing in automation and predictive and prescriptive AI.
- The rise of AI and Chat GPT and the opportunities they present for businesses.
- Investment areas that organizations overlook when developing a CX strategy.
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. That’s nice.com.
#CXO #CX #ContactCenter #CustomerService #CustomerExperience
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