On this episode, Amelia welcomes Ian Golding, CEO and Founder of Customer Experience Consultancy Ltd. During this conversation, Ian and Amelia discuss: - What complete performance means in the customer experience space. - Getting rid of complexity in CX and making it simple with a structured approach. - The six elements of the CX maturity model to develop a customer-centric culture. - Putting the customer journey before technology. - The difficulty for business leaders to change their mindset. - Aligning customer experience with employee experience. Ian Golding - https://www.linkedin.com/in/iangolding/ This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. That’s nice.com. #CXO #CX #ContactCenter #CustomerService #CustomerExperience