On this episode, Amelia welcomes Rick Adams, Customer Success Management Mentor of ADAMS Success, Author, Trainer, Consultant and Business Owner at Practical CSM, and Business Consultant, Trainer and Coach at The Growth Consultancy. Rick and Amelia discuss: - The biggest differences between customer success and customer experience. - Customer success is the most important aspect of the customer experience. - The need for customer success management services increases as your product or service gets more complex. - The ways Rick and his team manage customer success. - The gamification of customer success training to increase motivation. - Using customer feedback to create a product they want. - How to make sure your feedback to the customer is what they want to hear. This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. #CXO #CX #ContactCenter #CustomerService #CustomerExperience