GenAI in the Contact Center ComputerTalk Shares Its Latest

GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations

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CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk.We discuss three of the latest GenAI innovations that CCaaS provider ComputerTalk is bringing to its ice Contact Center platform, and how to deploy them.In doing so, we consider:Use Case 1 - Case SummarizationUse Case 2 - Customer Sentiment AnalysisUse Case 3 - Automated Follow UpsWhat's the process for implementing these use cases?What's coming in terms of future innovation?

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