How Personal AI Agents are set to Transform CX - Listen - CX Today

How Personal AI Agents are set to Transform CX

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CX Today's Susie Harrison hosts Malte Kosub, CEO and Co-Founder of Parloa.In this episode, we consider:Market changes in customer support and how businesses can prepare for them, both physically and in mindsetHow to get started with AI in contact centersHow to leverage AI agents safely and reliably

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Exploring the Next Big Trends in CX

CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8. In this session, we cover:- The biggest trend now and where it will take us next- AI adoption trends in CX- How the vendor landscape will change as security and regulations evolve- Tips for maintaining or...

Published 11/13/24

CX Today

Published 11/13/24

UJET's New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap

CX Today's Charlie Mitchell hosts Vasili Triant, Co-CEO of UJET. Two months into the role, Triant has taken the reigns at an exciting time for the CCaaS vendor, which recently completed a $76MN funding round. During the conversation, he discussed:UJET's vision for the future of CCaaSHow he will...

Published 11/11/24