CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation, he's joined by two industry experts:Jacob Gardiner, Senior Account Executive for Insurance and Financial Services at PuzzelSimon Foot, Head of Customer Contact Transformation at PA ConsultingDuring the video both contact center experts consider:Where are the current opportunities for insurers to leverage AI within their contact center experiences?Wh...