CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually beneficial partnership with Bright Pattern. In this session we cover:How Bright Pattern's solutions have impacted Ultima's business operations and customer experienceSome of the key challenges or pain points that Ultima was looking to address by implementing Bright Pattern's technologyThe measurable benefits seen by Ultima since working with Brig...