Education plays a critical role in cyber claims. It's easy to get lost in this complex field. With many insureds still grappling with different policies and areas of risk, it is crucial for cyber claims teams to act as their expert guides. Duncan Pease, Head of Cyber Claims International at AXIS Capital, shares invaluable insights with Anthony, including what it means to underwrite through understanding, why cyber claims professionals need to engage with their insureds, and how fresh cyber claims professionals can set themselves up for success. You’ll learn: 1. How underwriting through understanding tackles the challenging areas of risk 2. The value in having close communication between cyber claims professionals and insureds 3. Not all markets have the same expectations and laws regarding cyber claims 4. How to grow and develop cyber claims professionals 5. What new cyber claims professionals need to cover and focus on to set their careers up for success About Duncan: Duncan is an experienced claims handler and manager, with over 40 years of claims experience in the Lloyd’s market, having worked in technical and broking roles prior to his first lead role with a Managing Agency in 1999 handling predominantly Professional Indemnity claims. Duncan joined AXIS in 2012 and has specialized in Cyber over the last eight years. Duncan is an accomplished leader and manager, and is the current Chair of the LMA Cyber Claims Group, which discusses common issues and concerns within the cyber market and offers solutions for the benefit of customers, the cyber market and the market in general. Find Duncan on LinkedIn: https://www.linkedin.com/in/duncan-pease-53b0332b/ __________ About AXIS: AXIS writes business from a position of leadership and relevance in their chosen markets. Their underwriters are known for their business acumen and technical expertise. Their claims teams champion clients’ needs with an honest approach and quick decision-making. Website: https://www.axiscapital.com/ Industry: Finance, Financial Services, Insurance Company size: 2000+ Headquarters: Hamilton, Bermuda Founded: 2001 __________ About the host Anthony: Anthony is passionate about cyber insurance. He is the CEO of Asceris, where they enable their clients to respond to cyber incidents quickly and effectively. Anthony is originally from the US, but now lives in Europe with his wife and two children. Get in touch with Anthony on LinkedIn: https://www.linkedin.com/in/anthonyhess/ or email: [email protected] This podcast is produced by our friends at the SCL Program by SAWOO