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Engine Service Design
CXD
Customer Experience Design
Welcome to CXD: Customer Experience Design, a podcast by Engine Service Design. We chat with design and customer experience leaders who blend people, tech, and environments to craft services, exceptional experiences, and remarkable destinations. Our talks dive into tackling challenges of innovation and sharing actionable advice and inspiring lessons.
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Ratings & Reviews
Fantastic
A great piece of bite sized insight in to the world of CX design. Great work Oliver and Engine!
Kollies via Apple Podcasts · Great Britain · 02/19/24
Recent Episodes
Dive into the world of Customer Journey Design with CXD, the podcast from Engine Service Design. In this episode, Oliver King reveals how centring customers in every initiative can transform both customer satisfaction and operational performance. Discover the methodologies and tools that drive...
Published 04/29/24
Join us on CXD, the podcast from Engine Service Design, as we explore the creation of the "Concept-of-Experience," a strategic tool that outlines the future of customer interactions. In this episode, Oliver King details the journey from initial research and persona development to setting a...
Published 04/15/24
Published 04/15/24
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