CXD: Customer Experience Design

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Ep36: Reimagining Customer Experience in Railways

Published 11/13/24

Ep 35: Designing Railways for Economic and Social Impact

In episode 35 of the CXD Podcast, Oliver King is joined by Will Gallagher, Chief Strategy and Development Officer at East West Railway Company, to discuss the evolving ecosystem of customer experience in rail networks, focusing on the economic impact of rail connectivity, the challenges faced by...

Published 10/29/24

Ep 34: How Aviation Thinking Can Shape the Future of Railways

In episode 34 of the CXD podcast, Oliver King is joined by Nik Lusardi, Design Director and Co-founder of Future Travel Studio, to discuss the evolving landscape of customer experience in the rail and aviation sectors, focusing on existing challenges and opportunities. During the conversation,...

Published 10/07/24