Summary In this conversation, Dave Prior and Kate Kaiser discuss the challenges faced by non-technical project managers, particularly in overcoming fear and embracing difficult conversations. Kate shares her experiences in project management, emphasizing the importance of self-awareness, communication, and building trust with clients. They explore strategies for managing energy and maintaining transparency in client relationships, ultimately highlighting the significance of creating positive experiences in every interaction. Takeaways - Embracing fear can lead to better outcomes. - Self-awareness is crucial in managing stress and energy. - Being shameless helps in uncomfortable conversations. - Asking questions is essential for clarity and understanding. - Trust and honesty build strong client relationships. - Every interaction should be a positive experience. - Fear is a common experience; it's okay to feel it. - Having a plan B can ease communication challenges. - Project managers don't need to know everything; leverage your team. - Building relationships is more important than the project itself. Chapters 00:00 Introduction to Kate Kaiser and Her Background 03:21 Embracing Fear in Project Management 06:16 Navigating Non-Technical Challenges 09:17 Self-Awareness and Energy Management 12:09 Honesty and Transparency in Client Relationships 15:19 Building Trust and Positive Experiences 18:26 Closing Thoughts and Conference Preview To learn more about the 2024 Digital PM Summit - https://bureauofdigital.com/event/digital-pm-summit-2024 Contacting Kay - Plank: https://plank.co/ - LinkedIn: https://www.linkedin.com/in/kayla-keizer/