In this episode of the Eclipse Exchange Podcast, Aaron and Louis are joined by Brett, Technical Manager at Eclipse, to discuss the importance of Technical Support and training in diagnostics. We hope you enjoy listening and stay tuned for more! To watch the video version of this podcast, visit our YouTube channel: https://youtube.com/playlist?list=PLjuQ2nCNFT_r82U6pblEMMhlqi7416p7X Follow us on social media: https://www.facebook.com/truck.diagnostics https://twitter.com/EclipseDiag https://www.linkedin.com/company/eclipse-automotive-technology-ltd/ For more information about Eclipse, please visit our website: https://www.eclipse-tech.co.uk/ #jaltest #eclipse #diagnostics Contents of the video: 0:00 - What we'll be covering 0:18 - Intro to Brett 0:55 - The importance of vehicle & IT support 4:08 - Repairs and minimising downtime 5:25 - How support works 11:38 - Handover Training (get going day one) 13:12 - Not just a product, a diagnostics package 14:30 - Remote assistance 16:36 - All-around expertise 17:17 - Fast shipping 17:55 - Intro training course 21:14 - VIN identification 21:38 - Diagnosis reports 22:55 - Live data (road test) 24:55 - GRP in Jaltest 28:32 - Advanced training course (AdBlue) 34:11 - £1/day for a team of master technicians 34:30 - Trailer programming 35:00 - Constant innovation and updates 36:10 - It pays for itself 37:30 - Back-up support 38:38 - The reason for the intro course 39:30 - Advanced trailer course 40:30 - 2 day advanced AdBlue course 42:00 - Investing in your technicians 42:35 - Importance of real-world/product-specific training 44:29 - Fast and helpful support 47:28 - Access to future updates 49:40 - Hardware that lasts 50:55 - Thanks for listening