Krystal Smith-Moore, Engineering Manager at Spotify, discusses the key elements of empathetic leadership and creating a supportive work environment. Krystal shares her journey from a non-traditional background to management, highlighting the importance of leadership skills, self-care, and seeking support. Along with Tracy Lee, she discusses the complexities of leadership in the tech industry, touching on hiring processes, emotional investment in building a team, and aligning personal values with management. Krystal emphasizes the need for honesty about pursuing leadership roles, setting boundaries to prevent burnout, and creating psychologically safe workplaces. Sponsored by This Dot. Watch this episode here. Read more on our blog.