This episode we're talking about practical examples and execution of the Plan, Do, Check, Act cycle. This is the most powerful tool in the Quality tool belt providing clear direction that we have to do something to get better over time! Thanks for listening!

In this episode of Everyday Quality we talk about the value of setting Key Performance Indicators and how to use the SQDCCM and SMART goal format to get started with establishing KPIs.  Thanks for listening!