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Jeannie Walters, CCXP
Experience Action
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit...
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Ratings & Reviews
Bite-Sized Nuggets of CX Gold!
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“This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.
I've heard Jeannie speak on multiple...”Read full review »
Maude774 via Apple Podcasts ·
United States of America ·
04/26/23
So much value add insight
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“Thankyou Jeannie- episode was from me in Adelaide, Australia! Gday to everyone from Down Under!
Your topics are so relevant to todays changing customer expectations and helps me move my strategy in line with this. I’ll be listening to every episode and taking loads of notes!”
Jo Hatchard via Apple Podcasts ·
Australia ·
01/30/23
Recent Episodes
If you have an organizational mission statement, do you need an organizational vision statement? What about a customer experience mission statement or a customer experience strategy statement? Craft a customer experience (CX) mission that truly aligns with your organization's vision and mission...
Published 11/19/24
What if you could turn every customer complaint into a stepping stone for innovation? In this episode, we explore the untapped potential of negative feedback to revolutionize your business. Discover how reframing customer complaints can enhance relationships and uncover opportunities for growth....
Published 11/12/24
Published 11/12/24
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