“LOOK!
Hey, Gadget Lab.
Please, let me start by saying - this is easily a 5 star show. I absolutely love the topics, the host’s friendship-chemistry is incredible, and the audio is wonderful! All are superior!
So, why the 1 star? It’s a last ditch effort, tbfh.
Because I loved this show so much, I tried to sign up for a digital and print account on Wired.com. This has been an absolutely-crazy-awful-failed experience. It’s so, soooo GDF bad.
I have wrote to customer service and that has done nothing. I have searched the SE’s, nope also. Then I tried calling - hung up on.
For being a tech focused business it’s incredibly ironic how piss poor the website’s UI/UX (also then counting the Customer Service) is.
What’s most sad… I wanted to get a sub to help support this show.
The end result has been:
- Wired took my money
- Wired won’t let me have my purchased sub
- I can’t read most material since the paywall is active
- I have a very, very bad experience opinion of Wired.
- (worse of all) A stellar podcast gets a 1 star so I can last-ditch effort get help…
Please, again, I am sorry. I hope someone can work with me on this.
Being this is public, I won’t share my PII here. I hope you are authorized to ping me somehow… I don’t know what else to do…”
MoonyThinker via Apple Podcasts ·
United States of America ·
05/23/23