Join us for an eye-opening discussion with Jodie Cook, entrepreneur and former owner of a Social Media Marketing Agency (SMMA). Jodie shares her insights on selling a business with 80% recurring revenue and how operational excellence can be a key factor in your business' success. Learn from her experience of having an effective general manager, 65 Standard Operating Procedures (SOPs), and a company culture that encourages self-sufficiency. Quotes from the episode: "If you get asked a question that's in the manual, don't answer it. Push back. This creates a culture of self-sufficiency." "My general manager saw it as her duty to protect my time. We used the phrase 'we're gonna deploy Jody' as a last resort." Connect with Jodie on Twitter at https://twitter.com/jodie_cook. Visit her new company's website at https://coachvox.ai/.