Welcome to the Hospitality Reputation Marketing Podcast:
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Adele Gutman’s mission is to help hoteliers and business leaders of all service industries to leverage the power of guest feedback to optimize team performance, create loyalty, and drive long term revenue.
Leading from the philosophy that Service & Product is Marketing and that a brand’s reputation is the foundation of Sales, Marketing, and Revenue success, this podcast is designed for...
The Art of Housekeeping owner, Lonny Wolfe returns to our podcast with powerful words of advice for hoteliers challenged with mixed reviews due to housekeeping issues.
Just as COVID-19 increased the need to inspire trust with travelers on our cleanliness and hygiene practices, the industry was...
Published 09/24/21
Ken McGarrie, Author of the Surprise Restaurant Manager joins Adele Gutman on the Hospitality Reputation Marketing Podcast to discuss:
Why even 1-star reviews are great feedback for restaurant managers
How to inspire your restaurant team
What topics you must not forget on your...
Published 08/27/21