Episode Intro: Staff and skills shortages aside, truly, what is happening to customer service these days? When benefits such as customer retention, employee retention, troubleshooting and problem-solving, leads to referrals, boosts the brand, increases customer lifetime value, and influences corporate culture are noted as the benefits, seems to me there is enough to make ensuring a really positive customer service experience worth an organization’s while. This certainly hasn’t been my experience recently… Interested in learning more? Hope you will join me! About the Host: Susan has worked with people all her life. As a human resource professional, she has specialized in all aspects of employment, from hiring to retirement. She got her start as a national representative for a large Canadian union. After pursuing an undergrad degree in business administration, Susan transitioned to HR management, where she aspired to bring both employee and management perspectives to her work. Susan holds a Master of Arts degree in Leadership and Training. She retired from her multi-decade career in HR to pursue writing and consulting, and to be able, in her words, to “colour outside the lines.” She promises some fun and lots of learning through this podcast series.  Susan is also the author of the book Leadership Inside Out: Effecting Change from Within available on Amazon – click below.  Leadership Inside Out: Effecting Change from Within: Ney, Susan G: 9781777030162: Books - Amazon.ca If you wish to contact Susan, she can be reached through any of the following: Website:          Home - Effecting Change from Within Email:               [email protected] Linked In:         www.linkedin.com/in/susan-ney-197494 Facebook:        www.facebook.com/susan.ney.5/ Phone:            (604) 341-5643 Thanks for listening! It means so much that you listened to this podcast!  If you know of anyone else who might find this series of interest, please share. If you have questions about this episode, please send me an email at [email protected] Subscribe to the podcast If you wish to receive automatic notifications as new podcast episodes are made available, please subscribe. Leave a review Ratings and reviews from listeners are used to improve the podcasts.  They also help others find this series, so reviews are very much appreciated!