EP: 218 Alyssa Briggs w/ Any Hour Group - Building the Ultimate Call Center Workforce
Description
Live from the Any Hour Group, we were joined by Alyssa Briggs, one of the many key players that make Any Hour a success. Tune in to hear Alyssa's journey from CSR to CCR Manager and the transformative role of specialized roles in customer service. Here are 3 key takeaways:1. Embrace Technology and Specialization: As your business grows, leveraging technology and creating specialized roles play pivotal roles in enhancing efficiency and customer service.2. Invest in Training: Committing to...
Send us a textAfter an incredible journey and 250+ episodes, we’re excited to share our final episode of "HVAC Revealed" with you all. Thaddeus and Evan reflect on the many experiences, tough conversations, and authentic discussions that defined our podcast.🚀 Key Takeaways for You:Confront Tough...
Published 10/31/24
Send us a textIn this episode of HVAC Success Secrets Revealed, Thaddeus interviews Mike Prinkavich live from the Profit Rocket X event in Dallas. Mike, the past president of the PHCC, shares insights on the importance of profit in driving organizational growth and sustaining employee motivation....
Published 10/31/24