EP: 218 Alyssa Briggs w/ Any Hour Group - Building the Ultimate Call Center Workforce
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Live from the Any Hour Group, we were joined by Alyssa Briggs, one of the many key players that make Any Hour a success. Tune in to hear Alyssa's journey from CSR to CCR Manager and the transformative role of specialized roles in customer service. Here are 3 key takeaways:1. Embrace Technology and Specialization: As your business grows, leveraging technology and creating specialized roles play pivotal roles in enhancing efficiency and customer service.2. Invest in Training: Committing to...
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