In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work. Here is a taste of what Tracey and Dan cover in the conversation:How technology empowers team to innovate and focus on client experience. Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.Successful organi...