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The Ticket
Discover the Future of Customer Service, Support, and Experience, with Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
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Ratings & Reviews
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4.7 stars from 153 ratings
“The Ticket crew, along with their incredibly knowledgeable guests deliver nothing but value in each and every episode. Comprised of all the traditional things that make a CS / CX show fabulous -- great insights, trends, tips, and assets to succeed in this field. coupled with authenticity and...”Read full review »
Linda__Lee_ via Apple Podcasts ·
Philippines ·
05/30/24
“Inside Intercom is gold—they find the best guests and covers a diverse range of topics, including product development, design, marketing, and customer support. I also love Liam’s interviewing style and ability to pull out super interesting anecdotes from them. Worth a listen!”
R.amsay via Apple Podcasts ·
Canada ·
04/25/23
Great show!
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“The host of the Inside Intercom podcast highlights all aspects of product management, design and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!”
malfoxley via Apple Podcasts ·
United States of America ·
08/23/21
Recent Episodes
John Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, joins Bobby Stapleton, Our Senior Director of Human Support, to discuss the concept of "Big Bet Leadership". This involves emphasizing the importance of making bold, high-stakes...
Published 11/07/24
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on.
Watch this episode on YouTube:...
Published 10/30/24
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