On this episode we hear from Rachael. She was born and raised in hospitality and her very first job was an ice cream scooper. It was when she moved to New York City where she learnt about the world of hospitality and work at every possible food and beverage service type that you could find in the city, from tourist traps to fine dining. Throughout her working career, she found the only way she could grow was to leave her current job and find another one. After several years, she was burn out and took some time out, learnt to teach English as a second language and that somehow drew her back to hospitality, but with her own business this time. After five years, this transitioned into her second business, Opus, a training software for frontline employees. When it comes to gender changes in the workplace, she raised an interesting point on greater pay transparency.