On this episode we hear from Charlotte. She is the Hotel Manager at the Grand Hotel in Birmingham, and she shares with us her journey in hospitality. She loves the industry and is a great advocate for Birmingham as a destination. Her career in hospitality started organically, with both parents working in the industry and that she recognised in herself that she enjoyed the work. She says if anyone i struggling to find their feet, hospitality is a great place to explore to find out what you are meant to be doing. Added bonus is that you made some great friendships. In her 20s she applied for the Acorn Scholarship and in her application, she said she was going to be a strong female general manager and through some ups and downs, 12 years later she is a strong female leader. And now she is paving the way for future female leaders. One of her learnings she shared is that when you look after your people, the profit will look after itself.