The insurance industry is incredibly resilient, and the future is looking bright. Even in the face of new and emerging risks within the property and casualty industry generally and legacy management more specifically, the industry continues to make significant strides. To shed light on the successes and challenges facing the industry, today’s podcast guest brings with him over 35 years of experience in the insurance industry with a focus on operations, claims, and workers’ compensation managed care. Rich Seelinger, Chief Executive and Claims Officer of Enstar’s U.S. Operations. Together with Chris Hampshire, he discusses the legacy marketplace as well as the insights that Rich has gained from his vast career in a variety of operational positions, as well as his advice for filling the massive industry talent gap and attracting the next generation of professionals.   Key Takeaways The career path that brought Rich to his current position. The practices and processes that attracted Rich to the claims sector. A current snapshot of the legacy market space. Four primary mechanisms used in the legacy management space. Drivers behind the increase of money moving into this space. Key partnership elements that benefit all involved parties. Four questions Rich asks himself before accepting a new role. What are hiring managers looking for across the industry? Action items for attracting the next generation of professionals. A five-year look at the future of the industry. Rich’s advice to his early-career self.   Keep Getting Better IN2Risk 2022   Quotes “I was fascinated by workers’ compensation claims, not only the technical side of it but even more so the business side of it.” “The current state of the legacy market space is certainly large and growing.” “All along the way, part of our objective is to really understand what the customer is trying to accomplish and whether or not we’re capable of meeting those needs.” “The industry can do a much better job of marketing itself to new entrants.” “The insurance industry has been remarkably resilient over the years.” “The industry is just beginning to scratch the surface; a lot of good work is being done but certainly more can be done.”