Tony LaRocca is a claim specialist for FCCI Insurance Group who specializes in handling litigated commercial auto and liability claims. Tony is a lifelong learner who works diligently to handle claims with compassion and empathy. Tony is also a self-proclaimed coverage nerd. Tony obtained his CPCU in 2014, has volunteered and served the Dallas Chapter CPCU in various volunteer roles including as the 2021 Dallas Chapter president and he currently serves the Claims Interest Group as the vice chair. On today’s episode of the In The Know podcast, Tony joins Chris Hampshire for a conversation about the state of litigation, how the approach to handling claims has changed over the years, and how technology will continue to impact the insurance industry in the future.   Key Takeaways The recommendation from a friend that led to Tony’s enriching insurance career and CPCU designation. Tony highlights a week in the life of a litigation specialist. The step-by-step compassion approach to claims handling. The evolving role of a claims adjuster requires a collaborative approach to each case. Why should more people consider claims as a career path? How Tony became a coverage nerd and what exactly that means. The benefits of Tony’s CPCU designation to his career. Tony’s involvement in the claims interest group and the lessons he has learned from it. How is technology impacting the world of claims? A look at the future and growth of the insurance industry. Tony’s advice to his early career self is to take more risks.   Quotes “Litigation is a collaborative approach. What is the best strategy for each case?” “There is an unlimited amount of opportunity to learn new things in a claims career.” “I’ve been amazed at all of the knowledge I’ve been able to get from being professionally involved in the CPCU.” “We are seeing the use of technology helping us, but I don’t know if we’re letting it help us enough.” “Don’t be afraid to fail. You have so much to learn when you fail.”