Does Customer Service This Amazing Ever Happen at Your Company? If So, Would You Even Know It?
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Description
When Ray Brook’s flight landed at Portland International Airport on Monday morning, he headed straight for National Car Rental where he had a reservation. He had a meeting with a customer in 30 minutes and a full schedule of visits to warehouses and distribution centers for the next four days. But when he tried to [read more]
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Published 05/18/21
Middle management gets a bad rap. It brings to mind terrible bosses from the Dilbert cartoons or Michael Scott from The Office, or a career graveyard for mediocre leaders unable to reach the upper echelons of management.
And that’s too bad. Because the truth is, most of us are in middle...
Published 05/18/21
“My experience as a leader is that all the conversations that really mattered happened in corridors when I was in transition from one meeting to the next. And it would be really easy — because of the time constraint — to just say, ‘This is what I think you should do…’. And yet, one of the most...
Published 04/14/21
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