AI promises to upend almost every industry in the coming years. SAP, the German software behemoth, is no exception, although the company has already been investing heavily in AI for more than a decade. On this week’s episode of Leadership Next, Diane talks to Christian Klein, the 44-year-old CEO of SAP. Klein grew up at SAP, starting as an intern, and spent years climbing the ranks before being named solo CEO in 2020. The wide-ranging interview covered the need for regulation in the field of...

Pharmaceutical companies are often the poster children for what's wrong with the health care system. New drugs can take decades of development and cost billions of dollars in R&D, and once they clear the FDA, consumers are too often met with sticker shock and high prices for their meds. Dave Ricks, CEO of drugmaker Eli Lilly, this week's guest on Leadership Next, says drug development is very hard—so hard that most of the thousands of Lilly employees who work on R&D for the company...

In 2000, Malcolm Gladwell published The Tipping Point, identifying the key players and small, seemingly inconsequential decisions that together can make ideas, products, and behaviors spread like a virus. Gladwell was hailed as a guru whose concepts were embraced as a how-to guide for marketers and policymakers. In his latest book, Revenge of the Tipping Point, Gladwell revisits the themes from his original book to examine how they’ve held up and also been manipulated to create negative...

How do you create an online community that can foster in-person connections? That's what Nextdoor, the social network for neighbors, has been trying to do since its 2008 founding. This week's guest on Leadership Next is current—and former—CEO Nirav Tolia. Tolia, a longtime entrepreneur, talks to Diane about returning to the company he cofounded, what people gain by getting to know their neighbors, and what it's like to be on Shark Tank. Leadership Next is powered by Deloitte.

When Patti Poppe took over as CEO of the massive California utility Pacific Gas & Electric in 2021, the company had gone through a very rough period. It was found liable for multiple California wildfires, dealt with a bankruptcy, and paid billions of dollars in settlements to fire victims. Poppe says the size and importance of the opportunity at PG&E is what drew her to the turnaround. On this week’s episode of Leadership Next, Poppe, the first woman to lead two separate Fortune 500...

When T-Mobile burst on the scene in 2002, the wireless market was already saturated with big players like Verizon, Sprint, and AT&T. To make inroads, the company became “The Uncarrier,” famous for customer-centric contracts with better pricing and more user-friendly terms and features. Twenty-two years later, T-Mobile today is one of the biggest telecom companies in the world. On this week’s episode of Leadership Next, Diane speaks to CEO Mike Sievert, who took over for John Legere in...

Hiring is always high stakes for CEOs. The right hire can help drive an organization to new heights, and the wrong one can take years to recover from. So, most business leaders are keenly aware of how important it is to hire well. Yet, there's no silver bullet. On this week's episode of Leadership Next we speak to Indeed CEO Chris Hyams. According to Hyams, demand for in-person jobs is way up, while remote jobs, which gained in popularity during the pandemic, have seen fewer openings recently...

Climate change will force almost every industry to move away from dependence on fossil fuels. Automotive is no exception, where EVs are gaining in popularity in certain sections of the United States and across the globe. This week on Leadership Next, Diane speaks to Bill Nash, CEO of CarMax, one of the nation’s largest car resellers. Nash started his career at electronics retailer Circuit City, which was at that time CarMax's parent company. The episode is a wide-ranging conversation about...

The climate crisis will require a whole host of solutions—spanning technology, investment, and policy. It’s this intersection that is now the focus for Tom Steyer, who’s had a hugely successful career as an investor, and more recently a Democratic political candidate. Through his company Galvanize Climate Solutions, Steyer is now investing in firms on the forefront of the climate fight. On this episode of Leadership Next, he spoke to Diane about the future of EVs, investing in infrastructure...

Technology has fundamentally altered retail shopping habits, as savvy customers know they can buy almost anything they want with a single tap of their smartphones. But JCPenney, the iconic American department store brand, says customers still value in-store shopping. For Marc Rosen, who had a long career at Levi Strauss & Co. and Walmart before taking over as JCPenney CEO in 2021, customer focus has been key. On this week’s episiode of Leadership Next, Rosen talks to Diane about...

Can lessons learned in the world of sports translate in the world business? Jim Kavanaugh, CEO of the tech behemoth World Wide Technology, ought to know. Long before he cofounded World Wide Technology in 1990, he represented the United States as a member of the 1984 Olympic soccer team. On this week's episode of Leadership Next, Kavanaugh talks to Diane about the AI boom, the benefits of running a tech company from the Midwest, and the surge in popularity of soccer in the United...

What does a duck know about selling insurance? Nothing, unless you're Aflac. The famous duck has been the company's mascot since 2000. On this episode of Leadership Next, Diane talks to Aflac CEO Dan Amos about running the company started by his family, shifts in the insurance landscape, and, of course, the duck.    Leadership Next is powered by Deloitte.

Cybersecurity is front and center for business today, regardless of industry. That fact has helped fuel Palo Alto Networks’ growth in recent years. According to CEO Nikesh Arora, this week’s guest on Leadership Next, data security is no longer just a problem for the IT department—it impacts decision-making across all levels of an organization. Diane spoke to Arora about his long career in tech and finance, the security implications of the AI boom, and how growing up the son of an Indian Air...

Frosted Flakes, Froot Loops and Raisin Bran. These are just a few of the popular cereals that made the Kellogg Company a global leader in breakfast. But over the decades Kellogg's has expanded far beyond cereal into a snack powerhouse as well, with brands like Pringles, Pop-Tart's and the fan favorite Cheez-It crackers. Trouble is, while its snack business was growing quickly, its cereal business was in decline. Last year, Kellogg's split in to two companies. Its North American cereal...

Kendra Scott started her jewelry company with $500 in 2002 out of her house in Austin. Today it’s a billion-dollar jewelry brand with both mass-market and premium lines and hundreds of retail stores across the country. On this week's episode of Leadership Next, Diane Brady talks to Kendra Scott CEO Tom Nolan about the company's growth plans, his unlikely path to the CEO role, the process of taking over for a founder, and what being CEO of a female dominant company has taught him about...

Platforms like TikTok, Instagram, and YouTube have become key drivers for trends in the beauty space in recent years. The power of beauty influencers shows no sign of slowing down, according to president and CEO of Sephora North America Artemis Patrick, this week’s guest on Leadership Next. After spending the bulk of her career at the LVMH-owned company, Patrick, who became North America CEO in April, is now the first woman to lead the brand. She talks about Sephora’s push to modernize its...

If you shop on the internet, you’ve probably seen Klarna—and its buy-now, pay-later installment offers—when shopping at major retailers like Bloomingdale's, Foot Locker, or Sephora. The company’s plans allow shoppers to break up purchases into four equal payments, with no interest. Klarna CEO Sebastian Siemiatkowski says installment plans fill a gap in the market, allowing customers some payment flexibility without the interest and fees found with typical credit cards. But Klarna does much...

Neil Blumenthal and Dave Gilboa started Warby Parker as a business school project in 2010. The premise was simple: shake up the old-line optical business by selling frames online, and at a lower price than traditional retail. Today, Warby Parker is one of the biggest players in optical, a robust online business leveraging e-commerce but with a growing retail footprint of some 250 stores as well. On this episode of Leadership Next, Michal talks to Neil and Dave about Warby Parker's founding...

GE Appliances started making products for cooking and heating way back in 1907. Today, it’s one of the largest manufacturers of appliances in the U.S. On this episode of Leadership Next, Alan and Michal talk to GE Appliances president and CEO Kevin Nolan about the company’s culture of entrepreneurship, keeping up with changes in consumer behavior, and why “nugget ice” has become a game changer. Leadership Next is powered by Deloitte.

Its origin story dates back to the birth of the United States. Today, some 240 years later, Bank of New York—the bank founded by Alexander Hamilton—is a global giant that powers large swaths of the worldwide financial system. On this week's episode of Leadership Next, Alan talks to BNY CEO Robin Vince about cybersecurity, how to build an enduring company culture, and how a 240-year-old firm innovates for the future. A note for listeners: This interview was recorded before BNY Mellon rebranded...

In 1922, 25 military veterans came together to start USAA. At the time, military families were having difficulty getting car insurance. Fast-forward to today, and USAA provides insurance and financial services to millions of veterans and their families. This clear mission, says CEO Wayne Peacock, has actually helped the 102-year-old company remain innovative. On this episode of Leadership Next, Peacock talks to Alan and Michal about inflation’s impact on the insurance and housing sectors,...

When David Risher became CEO of Lyft in 2023, he realized the ridesharing company had a speed problem. At the time, it took Lyft cars on average four extra minutes to arrive compared to wait times for cars from Uber, its main competitor. A year later, thanks to onboarding many more drivers onto the Lyft platform, the difference is down to 10 seconds.  On this episode of Leadership Next, Risher chats with Alan and Michal about innovation in ridesharing and Lyft's customer-centric focus,...

Volvo Cars has an ambitious goal of going all electric by 2030. But, according to CEO Jim Rowan, the EV push won't be linear. Major population centers are way ahead of rural communities, both in the U.S. and globally when it comes to things like charging infrastructure, critical for the move away from gas-powered cars. Rowan became CEO of Volvo Cars in 2022 after a long career in tech, including stints as the CEO of Dyson and COO of Blackberry. He says Volvo's market position as a premium...

None of Jackie Reses’s fintech contemporaries were surprised that she bought a bank. A former Square executive, Reses bought Lead Bank to address compliance and technology challenges facing fintechs. She discusses with Michal how she’s turning a 95-year-old family-owned banking institution into an innovative provider of banking infrastructure for fintechs; the importance of consistent culture across NYC and Kansas City headquarters; the spirit of entrepreneurialism in her family; her...