Today’s guest is Chris Voss, who is the founder of the Black Swan Group and the author of the mega bestseller "Never Split the Difference". Chris was the lead international kidnapping negotiator for the FBI. He has been on the front lines of some of the most high-stakes hostage negotiations of the last 20 years. In today’s episode of Luminate, master negotiator Chris shares his journey from the FBI agent to hostage negotiator and we also discuss how we can be more effective negotiators by using hostage negotiation techniques. If you are looking to learn how to negotiate your way through any situation, you don’t want to miss this episode. So here we go with Chris Voss.