My guest today is Professor Jenni Romaniuk. Jenni is Associate Director of the world famous Ehrenberg Bass Institute of the University of South Australia. She is a Research Professor and author of two very influential books “How Brands Grow Part 2” and “Building distinctive Brand Assets and one of the leading researchers on brand equity, advertising effectiveness, distinctive brand assets, word of mouth, loyalty and brand growth. She pioneered Mental Availability measurement and metrics. Jenni was the Executive Editor of the Journal of Advertising Research and now sits on the journal’s Senior Advisory Board. Among other topics, we discuss: - why "brand love" is a myth - why most loyalty programs don´t work and may even be detrimental for your brand - how brands grow - how we take on different personas in different parts of our lives and how that shapes our buying behaviour - how much of marketing is timing - how the idea of "love brands" is just the ad industry flattering itself too much - what the purpose of distinctiveness really is - the seven costly sins of brand identity