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McKinsey & Company
McKinsey Talks Operations
The next normal demands resilience, flexibility, and agility. Join us on McKinsey Talks Operations, where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect boardroom strategy to the frontlines, ways to increase performance, where and when to infuse operations with technology, and why empowering the workforce with skills and capabilities is key to success.
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Ratings & Reviews
4.8 stars from 6 ratings
Recent Episodes
It’s been a year since the McKinsey Talks Operations podcast launched, and during that time there’s been plenty to talk about. Join hosts Daphne Luchtenberg and Christian Johnson as they take a look back at some of the year’s highlights. Discussions about inflation, building operational...
Published 12/08/22
Published 12/08/22
What do customers really want from their contact centers? A number of myths about areas including speed of answer and channel preference are shaping contact center and service strategy, leading to dissatisfied consumers and employees. This episode of McKinsey Talks Operations blows apart customer...
Published 12/05/22
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