Following on from our discussion of voice analytics trends and technology and its potential in contact centers in our previous episode, in this episode we learn more about its implementation and how to effectively capture the available value: How can voice data analytics add value throughout your whole organization?
 Join the conversation with Paul Humphrey, CEO and founder of Call Journey; Eric Buesing, a partner in McKinsey & Company and a leader in our customer care offering; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications.