This week’s podcast, and video chat, closed the chapter of the book! Jill and I explore: how did you get started with your change canvases? how did people react to formalizing change management for the first time? how deep did you go while exploring who was affected? has IT change gotten easier because we’re used to software changing all the time? how did operational readiness happen? how did visualizing the change help? what outcomes did you get, and what were the lessons learned?