Most technology innovation in healthcare has so far focused on clinical decision-making, overlooking operational functions. As a result, hospitals and health systems still face inefficiencies and waste, leading to financial constraints, poor patient health outcomes and high staff turnover. In this podcast, featuring Rom Eizenberg, the chief revenue officer of Kontakt.io, we discuss how healthcare providers can leverage technology to unlock the patient journey — and everything else — to achieve operational efficiency. Eizenberg will share why understanding how patients navigate the health system is fundamental to true transformation and the role of technology in realizing this goal.