This week on Episode 99 I'm curious about... Coupon Reimbursement in the CPG Contact Center...       💸 Coupon Reimbursement Process Explained!: Dive into the world of coupon reimbursement within CPG contact centers (also known as service recovery) – an essential discussion for specialists, brand enthusiasts, and leaders of smaller contact centers!  ·        😊 Making Customers Smile: Uncover the heartwarming impact of coupon reimbursement in ensuring consumer satisfaction and loyalty. Learn how this simple gesture can nurture goodwill and pave the way for stronger consumer advocacy down the line!  ·        📈 The Art of Coupon Forecasting: Discover the secrets to successful coupon forecasting and implementation, from coordinating with marketers to utilizing print-on-demand and digital coupons. Let's make sure your coupon game is on point!  Link to Episode 6 Gaining a Line of Sight to Marketing Plans on all the podcast players. My Curious Colleague ~ CPG CX: S1 E6 Getting Close to Marketing Plans to Ultimately Care for Your Consumers on Apple PodcastsWebsite: www.mycuriouscolleague.com