Listen to these two tracks of booster content just for ambitious small business leaders. Track 1: I'd like to share a story that Lance tells in his book, The WE Gear, about when he and his friend Richie, as teenagers, convinced a BMW salesman to let them a test drive a high-end sports car.  Track 2: Where I want to share an important distinction that has helped many of my private coaching clients who are also ambitious small business leaders.  Track 1 Track 2 Who do you know at work who would step in to help you in a situation where you were overwhelmed and not at your best?How many of your work colleagues would name you their go-to for this level of support? Here are three tips to help you use confrontation productively and effectively. When you identify an issue that must change, get clear on the specific behavior you want to change. Behavior drives results.Request a short meeting because confrontation is best done privately, not in a hallway or as an add-on to another meeting or call.After you clarify the cause and effect that you want to produce, ask for an agreement. Informing someone can enlarge awareness. Gaining an agreement establishes stakes in the relationship for both of you, even if you don't have a direct reporting relationship.