#057 Let’s talk about the importance of listening to the human needs in BPM.In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast. As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to pro...