My guests are Matt Nelson and Lisa Greer from the California Dental Association. They handle practice management and benefits issues from their member dentists. Between the two of them they've heard some stories! They share so many tips on this episode.  Just a few critical topics facing owners and practice leaders: Non-covered services Leased networks confusion How to handle audits Recoupment requests The importance of strong leadership training in this environment of compliance and audits Evaluating your contracts  The conversation took an interesting turn when we discussed venturing out-of-network and its pertinent considerations. Should you send a letter to your patients or not? We packed this episode full of "Nobody Told Me That!" moments. I hope it's helpful!  Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Connect with the Panelists:  Lisa Greer - Dental Benefits Analyst CDA's Dental Benefits site lisa.greer at cda.org Matthew Nelson - Practice Management Analyst CDA's Practice Management site matthew.nelson at cda.org FB: California Dental Association Twitter: @CDAdentists Instagram: @CDAdentists LinkedIn: California Dental Association ------------- My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  Don’t forget to check out my other podcast Chew on This - A Dental Podcast!  If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit Odysseymgmt.com to check out my book, webinars and courses.