Hey everyone! This week on Numbers and Narratives, we had an enlightening conversation with Rich Donnellan, Head of Customer Experience at Aro. Rich shared valuable insights on building a hardware-software product aimed at helping families reduce screen time and foster better relationships. Key highlights from our chat with Rich include:The evolution of Aro's product from a dad-focused approach to a mom-centric solutionThe importance of customer feedback in pivoting product strategy and messa...