COVID-19 has accelerated the massive growth of platform businesses. As platforms play an increasingly integrated role in how people live and organizations operate, trust is non-negotiable. But in such a dynamic and fast-moving environment, maintaining trust requires platform companies to keep up with new threats and continuously adapt.

Robin Murdoch is a guest speaker on The Information’s 411 Podcast series with Jessica Lessin. Listen as he discusses what hypergrowth companies can do to win customer loyalty from the ride-hailing sector.

Exploring committee-based governance for ethics and AI and the issues confronting companies and governments as it relates to ethics and technology rules out artificial intelligence.

Accenture’s Software & Platforms discuss the impact platform companies have on commerce – online and offline.

Accenture and Shopify discuss platform business models trends.

Digital platforms are extending into a range of new services in the physical world. For some new services, the digital interaction is the most important, for others it’s the human touch that matters most. The key for digital players creating new services is to understand what consumers value at every point – and then design and deliver the experiences that meet those exact needs.

As drones evolve from sensing the world to carrying and doing things in it, whole new vistas of opportunity open out. Businesses need to keep scanning the horizon for these high-flying technologies. Listen as Matthew Quinlan, Principal Director of Geospatial Platforms, Accenture Software & Platforms and Geospatial Platforms Lead at Accenture, is joined by Antoine Martin, Autonomous Systems Practice Lead at Accenture, to discuss the applications of drones and unmanned autonomous vehicles...

Consumers are hungry for content. Platforms must feed that appetite. And they're using AI to manage the huge volumes of content as efficiently as possible. The challenge? Making AI act responsibly. Listen as Martin Stoddart, Principal Director of Platform Experience, Accenture Software & Platforms’ and Principal Director for the Software and Platforms group, and Rumman Chowdhury, Accenture's Responsible AI Lead, explore some of the ethical risks and opportunities that companies face when...

Extended reality is reshaping our world, from watching a movie to visiting the doctor. And it's only just started. How can companies take advantage and make the right investments in the 3D future? Listen as Martin Stoddart, Principal Director of Platform Experience, Accenture Software & Platforms’ and Principal Director for the Software and Platforms group, and Rori Duboff, Accenture's Extended Reality Practice Lead, explore some of the challenges and opportunities that platform companies...

Computer vision is like human vision with superpowers. From autonomous vehicles to new retail applications, it's opening new vistas of opportunity. But to realize them requires rigorous training. Listen as Matthew Quinlan, Principal Director of Geospatial Platforms, Accenture Software & Platforms and Principal Director of Geospatial Platforms, Accenture Software & Platforms and Global Geospatial Platforms Lead at Accenture and Daryn Nakhuda, CEO of Mighty AI, explore the challenges...

Consumers love the convenience of connected lifestyles. But they value their privacy just as much. Platform companies need to get the balance right. Those that do, earn the biggest prize of all: trust. Listen as Mark Egner, Senior Manager, Accenture Security, and David Cooper, Accenture's North America Privacy Lead, examine some of the key privacy issues that companies must bear in mind as they develop new digital products, services and experiences. Privacy is often viewed primarily as a...

Smart speakers are listening to 40 million Americans each day. But they don’t always understand what they hear. That can open the door to cybercrime. Listen as Mark Egner, Senior Manager, Accenture Security, and Malek Ben Salam, Accenture’s Cybersecurity R&D lead, examine some of the unexpected security issues that smart speakers can create. Voice-controlled devices are making our lives much easier – with the range of tasks they can address expanding all the time. But, depending how...

Often seen as one group, SMBs are anything but. To win their business, platform companies must understand SMBs’ variety – and different digital needs. Listen as Jacqueline Morgan, Principal Director of Platform Adoption, Accenture Software & Platform and Growth Principal for Accenture and Shannon Kinney, founder and Client Success Officer, Dream Local Digital, unpack the hugely diverse SMB landscape and focus on how platform companies can provide the digital solutions these companies...

There’s often a big gap between SMBs’ digital dreams and reality. To bridge it, platform offerings must be hyper-relevant and ROI-focused. Listen as Jacqueline Morgan, Principal Director of Platform Adoption, Accenture Software & Platform and Growth Principal, Accenture and Shannon Kinney, Founder and Client Success Officer, Dream Local Digital, explore what SMBs want from new technology and how platforms can build engagement with this vital market. Too much choice, too complex and too...

Platform companies must reinvent how they sell to SMBs. That means replacing sales funnel approaches with continuous, human+ support. Listen as Jacqueline Morgan, Principal Director of Platform Adoption, Accenture Software & Platform and Growth Principal, and Danielle Moffat, Offering Lead, Growth Performance Services, explore how platform companies need to reinvent how they engage with SMBs – from sale to service and beyond. The old linear sales funnel is failing. SMBs are 70 percent...

Platform companies are under pressure to drive revenue growth in the SMB segment. Now there’s a targeted solution that does exactly that. Listen as Jacqueline Morgan, Principal Director of Platform Adoption, Accenture Software & Platform and Growth Principal, and Danielle Moffat, Offering Lead, Growth Performance Services, reveal a new, connected approach to the SMB market that’s delivering some exceptional results. Right now, many platform companies struggle to drive growth in the SMB...