Having recently met at the convention, Trey joins Nicki and Libby to discuss their experience working for the mouse! Tune in to learn some behind the scenes of Di$ney and some great customer service and culture along the way!

The old cliche "the only thing constant is change" has been further proven true through this past year. If you are in the middle of a top down change or are about to make one then check out this discussion! Learn about the different types of adopters and how to better manage buy in.

Growing organizations need to be able to run well without the founder always there! Hear about building autonomous teams as Libby and Nicki discuss their experience with growing their teams both in size and responsibility.

A little older and a little wiser, Nicki and Libby are back to recording. Hear what they've been up to the past few months as a mini intro to season 2!

No matter how well you conducted yourself in 2020, the state of the world brought about a general lack of trust. Nicki and Libby go through types of trust with business, signals of lack of trust and how to diagnose what is going on.

Time for a year in review and what a year it has been! Libby and Nicki recap all the content from the year, add in anything that was missing, and share their plan for 2021! Happy New Year all!

What was intended to be a 15 minute turned into a much longer one with Nicki and Libby ranting, sharing shower thoughts, and peppering in Disney references. Boss, leader, and manager can be used interchangeably but carry very different meanings. Which do you feel like you are? Join in the discussion on the nuances on each title.

So many people strive to climb the corporate ladder, but for many women they're faced with the "broken rung". In this episode, Libby and Nicki break down lots of facts and stats about the talent pipeline for women and how Covid is contributing to the first female recession. This problem needs attention so they close out with what you can do about it!

Growth doesn't have to be painful! In the listener requested episode of "When to Centralize", Nicki and Libby and joined by Mo Khalil, a total rockstar in the Mathnasium community, to learn how to centralize responsibilities in an efficient and effective way! Mo takes us through his organization and expansion as well as understanding the capacity of your organization. BTW- you might have noticed how we jumped right to episode 33, as soon as we have enough gratitude voice messages we will...

A major component to a franchise's success is how well all their key players work together! Franchise Business Consultants are the glue that connects franchisees and franchisor and are imperative to sharing best practices, industry knowledge and business strategy! Nicki interviews Asad Imam, one of her FBCs, to pull back the curtain on what a day in the life is like. Asad, Nicki and Libby share how to make the most of your relationship with your franchise business consultant.

Libby and Nicki finally dig into SALES! Starting at the first conversation with a lead, OOO goes through the general sales process: greeting, discovery, sales pitch and the all important CLOSE. Learn some tips and tricks as well as what NOT to do. This is merely a slice out of the sales funnel- be sure to check out previous episodes on marketing and lead generation for the full process!

Libby and Nicki take a quick break from their vacation to discuss taking time off! This quick mini episode reviews the problems stress can cause and the importance of time away from work.

The goal of the game "Among Us" is to figure out the impostor among the crewmates. What do you do if you always feel like the impostor? Nicki and Libby dig into imposter syndrome, which one of them absolutely has! Find out how much imposter syndrome can cost you, the signs you may have it, and also how to manage it! Fun fact: you can spell it impostor or imposter! **NEW! Support us on Patreon! https://www.patreon.com/orderofopspodcast

Amy Bennis joins Nicki and Libby is a horror story swapping episode all about resales! When buying a business, you think you know what you're going to get but there may be surprising lurking in a dark corner. Hear tall tales of chaos, anarchy and a few bugs as you learn what to watch out for as you purchase an business! Be sure to catch Amy on her regular podcast as one of the hosts of "White Privilege Personified"! 

Part 3 of the personality tests mini series is all about the ENNEAGRAM! This blend of traditional philosophy and mysticism also ties in some math! Find out the history of the test, details of different types as well as how wings work!

Coach and essential skill extraordinaire Elizabeth Lyons joins Nicki and Libby to discuss the DiSC profile and how to use it best! They explore some history of the DiSC personality profile, what each letter means, how to do a quick test on yourself and those around you, and what type makes a great leader! Hint: that is a bit of a trick question! Elizabeth Lyons is available to continue the conversation and to help with anything that may be troubling you as a leader! She can be reached at...

Nicki goes through one of her favorite topics with Libby: PERSONALITY TESTS! The mini-series starts off exploring the history behind Myers-Briggs, what the 16 different types are, and then how to use all this information. If you can't guess already, find out Nicki and Libby's types as well!

Karen Lossing, who has experience with multiple franchises and also happens to be Libby's mom, joins Order of Operations to recount her onboarding into her franchise organizations! Learn about the courting process and some good questions to ask as you explore career options!

Through this serendipitous marketing series, Nicki and Libby finish their final? chapter with content development! Develop a plan for the material going out to your prospects and customers by setting a customer avatar and determining a style guide. Also, find out why hot sauce is important for content development!

With Covid requiring most people to stay home, digital marketing has become the main way to get in front of potential customers! Libby and Nicki explore different types of email campaigns, different email clients, what they've found to be effective and what they really haven't liked. Learn practical email campaign actions that you can take to improve your lead conversion. Learn some staggering email statistics and how to cut through the noise so you don't turn into one of those statistics!

Join Nicki and Libby as they step away from the main 95% of their lives and dive in to the other 5%! They will go through different Hinge prompts to discuss different controversial opinions, food, adventures, and their lives outside of work. Join in on the fun on Instagram, LinkedIn, and Facebook! What is your biggest date fail? What do you like to order for the table?

Libby shares what she learned from the book "Hug Your Haters". Customer service can be a challenge but its also rewarding! Learn about the different types of feedback, how to take it, and how to manage your response. Nicki also goes through the basics of NPS (aka Net Promoter Score) so you can understand your score!

Nicki and Libby dive into their most requested topic- Profitability! They explore the book Profit First by Mike Michalowicz as well as different ways to look at expenses. True to form, Libby has some practical ways of looking at profit and Nicki has some broader strategies to apply.

Join us again for Libby's social media school where she takes Nicki through Facebook pages, Facebook ads, what to post, and some fun tips and tricks! Build up your Facebook presence to build your business!