Episode 222 Welcome to the MSP Marketing Podcast with me, Paul Green. This is THE show if you want to grow your MSP. This week's show includes: 00:00 Staff 'red flags' you need to address 14:50 3 ways to make your staff feel special 23:07 Making the most of M&A Featured guest: Thank you to Craig Fulton, Advisor at Evergreen, for joining me to talk about mergers and acquisitions in the MSP ecosystem. As Advisor, Evergreen Services Group, Craig Fulton aims to help MSP’s succeed in growing their businesses and exceed their goals. He credits his 30 years in the technology sector, including time spent as an engineer and ConnectWise leader, with helping him understand what IT service providers want and need to be successful. A prior 16-year ConnectWise veteran, he held a number of positions during his tenure with the company, including Chief Product Officer and Chief Customer Officer. He also co-created ConnectWise CloudConsole and authored Path to Success, a best practices guide about how to run a successful IT service provider business. Before that, he worked for Accenture as a technology consultant and served five years in the U.S. Marine Corps. Craig is widely recognized for his contributions to the technology industry. He was named a Channel Partners Top Gun 51 channel executive in 2019, a 4x CRN Channel Chief, and a member of the MSPMentor 250 list in 2014. Craig also holds a number of patents related to business management technology. He earned his bachelor’s degree in business management from the University of South Florida and an Executive Certificate from UC Berkeley Haas School of Business. The Ohio native now lives in Clearwater, FL, with his wife Jillian and three sons. When he’s not at work, Craig is spending time with his family, traveling, or working on cars. Connect with Craig on LinkedIn: https://www.linkedin.com/in/craigmfulton/ Extra show notes: Listen or watch every Tuesday on your favourite podcast platform, hosted by me, Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ Subscribe to my YouTube channel: https://www.youtube.com/mspmarketing You can join me in the MSP Marketing group on Facebook: https://www.facebook.com/groups/mspmarketing/ Find out about my MSP Marketing Edge service: https://www.mspmarketingedge.com Connect with me on LinkedIn: https://www.linkedin.com/in/paul-green-msp-marketing/ Subscribe to this podcast using your favourite podcast provider: https://www.audible.co.uk/pd/Paul-Greens-MSP-Marketing-Podcast-Podcast/B08JK38L4V https://podcasts.apple.com